Welcome to Kooyi.com, there shows several most popular questions here, which might help you.


There must still be some problems or questions out of our mind to make it much clear, even we are always improving and trying our best to let you purchase easier. So if you have any question or problem, be free to contact us. We will solve it for you immediately.


Orders FAQs


1. Would my personal information I send over the website safe?


kooyi.com contains physical, electronic, and administrative procedures to present your personal confidential information, such as: 

     * securing all financial transactions done through this Site with Secure Sockets Layer ("SSL") encryption 
     * promising only employees who are providing a specific service available to your personal information 
     * Working only with third-party service providers who we trust sufficiently ensure all computer hardware. 

If you want to know more, please watch Privacy Policy.
Delivery & Shipping FAQs
1. How can I know the trace of my parcel?
After the parcel sent out, there will be one message to offer you the tracking number and the shipping company’s website. Then you can check the trace anytime.
2. What is the delivery time of my parcel?
Normally the items would be directly sent out from our warehouse inland to the express, which might costs 1-3 days. Then it would be shipped from express and show you the tracking number.
Payment FAQs
1. What payment methods can I use to pay?
For now, there is two ways for payment accepted:
Western Union